Changed address, can’t access URSSAF anymore
Hi Valerie,
I hope you’re doing well. I need some help on my “next steps” for declaring my AE turnover for Q1 2021. Right now, I can’t access my URSSAF account. It keeps saying “comptes multiples.” It also won’t let me create a new account.
Perhaps some background on my situation might help:
In October 2020, I changed my address from 92 to 50. I was still able to access and declare my turnover for Q4 2020.
In March 2021, I received a letter from URSSAF Basse-Normandie with an updated SIRET (last 2 digits changed) and a temporary social security number. (I assume it’s temporary because there are five zeros and the last 3 digits of my old number changed. No cl茅 was given - I mention the cl茅 bec it’s required in opening an URSSAF account.)
Also, the letter stated:
“Vous nous avez informe虂s de votre changement d’adresse professionnelle. Il implique la radiation de votre compte au 31 de虂cembre 2020. Cette date a e虂te虂 retenue par mesure de simplification dans la gestion de votre transfert d’activite虂.
Je communique de虁s a虁 pre虂sent les e虂le虂ments de votre dossier a虁 votre nouvel organisme de rattachement, l’Urssaf Basse-Normandie, pour ouverture de votre nouveau compte cotisant et calcul de vos cotisations a虁 compter du 1er janvier 2021.”
Okay, I get that. But there was no instruction on what to do (or expect) next. I emailed URSSAF about my online account but still no reply. I’m not sure what to do, so I have questions:
1) What’s the best way to solve my URSSAF issue and how can I declare? (Hopefully, they will reply to my email. I can also try to call them but I’m afraid my French isn’t good enough to explain the situation.)
2) When there’s a change of address, is there some sort of “central hub” where we can change the address and it will automatically update our records in France? Or do I need to change my address one by one? (eg. URSSAF, cfe, impots, cpam.. etc).
Thank you so much!